Thank Your Clients This Holiday Season

If your business were to disappear this year, would your customers have noticed? This doesn’t mean that your customers wouldn’t need financial advice anymore or wouldn’t know how to get landscaping services, but instead, that they would easily move on to another company if you weren’t able to give them what they need.

As you look for ways to give back to your customers this holiday season, think about what they need most from you. Do your customers need some extra time and attention from your company? Do they simply need a kind word of thanks?

By focusing on the needs and problems of your clients, you can find ways to help them without spending a lot of money

This holiday season is the perfect time to show your customers why they should stay with you. Showing them you care, will go a long way.

1. Focus on your customers

Ask yourself: how can we go above for our clients this month and in the future? Start implementing and show customers that you not only want to give this holiday season but that you care about them now and all year round. One thing you can do to stand out is by making their lives, and the overall customer experience, easier and more streamlined. Think about your processes and how you would want to be treated as a customer of your business.

2. Thank your clients for their support

Saying a few kind words costs nothing. If you can’t give discounts or free products this holiday season, take time to check-in instead. Wish them a happy new year and share your appreciation. Don’t underestimate the power of a thoughtful holiday card or a simple phone call.  

3. Donate part of your sales to charity or fundraise for a cause

The end of the year is one of the peak times for charitable donations. If you want to give back to your customers, help them give to a charity they support. Hold a fundraiser to support a cause, collect items like coats or food for a local shelter, or pledge to donate money yourself. Giving clients an opportunity to give back as well allows you to connect around a cause that matters to both of you.

4. Offer discounts for the future

If you can’t afford to offer gifts to customers, consider offering a discount for future services or a coupon that can be redeemed in 2021. Look for ways to make these discounts as profitable to you as possible. Set thresholds for spending (like $10 off $50) encouraging them to spend more to get more, which benefits them and you.

At this time, we at Mayhew Marketing, LLC wish you joy, happiness, and success in the new year.